Refund and cancellation policy
This policy covers briefings, outlook sessions, and monthly FX trend monitoring desks — the services we actually offer.
Scope
These rules apply to paid consultations from Gateway Cloudcore: currency pair briefings, sterling outlook sessions, and the FX trend monitoring desk. We do not sell physical goods, software licences, or trading accounts.
Cooling-off and eligibility
Where you book as a consumer at a distance, UK consumer law may give you a cooling-off right for unused services. If you ask us to begin work during a cooling-off period, you may be charged for work already performed. Business clients should refer to the engagement email for commercial terms; this page summarises our standard practice.
One-off briefings and outlook sessions
- Full refund — if you cancel in writing more than five working days before the agreed delivery date or session, and no written deliverable has been issued.
- Partial refund — if work has started (pair review underway) but the written note or session has not been delivered, we refund the fee minus a preparation charge of up to 40%.
- No refund — after the written briefing is delivered or the session has taken place, except where we cancel without offering a suitable alternative.
Monthly monitoring desk
- The first month is payable before monitoring begins and is non-refundable once the kick-off call has occurred or the first written note is in draft.
- Subsequent months may be cancelled with ten working days’ written notice before the next billing date; unused future months are not charged.
- Mid-month cancellation does not refund the current month’s fee once a scheduled note or call in that cycle has been delivered.
Rescheduling
Outlook sessions may be rescheduled once without charge if you give at least three working days’ notice. Later changes may incur a £75 administration fee. Briefing delivery dates can be moved by mutual agreement if your payment date slips.
No-shows
If you miss a scheduled call or Queen Street meeting without notice, the session fee is forfeited. We will offer one courtesy reschedule at our discretion for documented emergencies.
Work already started / materials
Trend notes, calendars prepared for your pairs, and session summaries are professional work product. Once issued, they are not “returned” for a refund. We do not purchase third-party materials on your behalf as part of standard consultations.
Refund process and timing
Email [email protected] with your name, invoice number, and reason. Approved refunds are processed to the original payment method within fourteen working days of approval.
Contact for refund requests
Gateway Cloudcore, Level 12, 54 Queen Street, London EC4R 1AB · +44 20 5550 3290 · [email protected]